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You can talk about anything here. Back when I was in college, I worked for a telemarketing company. While the gig itself was flexible with its hours and it paid well, it totally exhausted me. More often than not, people did not want to converse on the phone (which I totally get), so I would have to deal with their anger, irritation, and lots of hang-ups. LiveChat is a tool that facilitates communication between a company and its customers. Live chat agents who wield that tool use it to make customers happy and satisfied. Through one to one communication, which involves answering various inquiries and solving problems, agents should strive to please their customers.